Free Embossing & Gift WrapUse Code: Valentine

Delivery & Returns

Quick & Easy Delivery

We ensure that delivery within Australia is fast and efficient.

Please note: Australian delivery takes 5-10 days. If your items are personalised, please allow 2-3 additional days for delivery (although usually we will be able to send out your item within the first 24 hours).

delivery
The Couriers We Use +

We have established close partnerships with the most reliable couriers in the industry so that we can provide a comprehensive worldwide delivery service. For deliveries we mainly use:

UPS

Royal Mail

FedEx

DPD Local

Delivery Times And Costs +

Delivery in Australia will take between  2-10 days depending on the service you choose.

You may choose from the following delivery options for your order:

– Free Next Day When You Spend Over 200 AUD: AUD 0

Please note that these costs may vary due to location, product value and weight. We offer incredibly competitive rates internationally. In order to attain a quote without checking out, simply add your desired product into the shopping basket. Here you can add both location and postcode into the “shipping quote” table to discover the specific price of your delivery.

How To Track Your Delivery? +

Once you have received an email order confirmation, you can check the progress of your package by visiting the following sites and entering your tracking number:

Royal Mail: https://www.royalmail.com/track-your-item#/

UPS: https://www.ups.com/tracking/tracking.html

Tax And Duties +

In order to ensure that you receive the most accurate pricing, taxes and delivery costs, we recommend that you make sure to select your location from the list of shipping destinations in the top right hand corner.

When exporting goods outside the EU, all appropriate tax and VAT will be removed from the price of the product.

Please note: we take no responsibility for any import and duties charges within these countries.

Embossed Items +

Importantly, personalised items may take longer than 2-3 for delivery – especially in very busy periods such as the festive season. However, our embossing team works tirelessly in order to ensure that delivery is usually still quick. If you are concerned about the timescale of delivery for a personalised item, then it is best to contact us directly.

 

 

returns
Our Returns Policy +

We always aim to exceed your expectations when purchasing from us. If upon receipt of your chosen product you change your mind, simply return it to us within 30 days for either an exchange or refund. You will find a return slip in the original package you received; please fill this out and enclose it with your returned item.

If you do not include a completed return slip, we may not be in a position to identify you as the sender and this could cause an unnecessary delay to your refund. The address label included should be removed and affixed to the outside of your package. Make sure your item is adequately protected and send it to the following address, using a signed for courier service.

 

Please note: embossed items cannot be returned.

 

Our address:

Maxwell Scott

Unit 9 Hassacarr Close

Chessingham Park

Dunnington

York

YO19 5SN

 

Unfortunately, we cannot refund associated shipping and handling costs. Your refund will be processed via your original payment method within 14 days of us receiving the returned item. Please allow an additional 3-5 days for the refund to appear in your credit or debit card account.

Please note: returns should be adequately packed. We cannot be held responsible to any damage the item may occur due to insufficient packaging, and we are also not liable for any damage to the item from tears, abrasions or general misuse when in your hands. In these cases, we will not be able to issue a refund.

Exchanges are subject to product availability. Please call customer services on 0870 2424684 to arrange an exchange.

 

Please note: when returning goods from outside the EU, we ask that you clearly indicate on the customs declaration form or commercial invoice that the contents are returned goods and originate from the United Kingdom. This way, you will avoid incurring unnecessary additional import taxes or clearance fees

Repairs +

If your product needs a little TLC and you would like to inquire about our 25-year warranty, just contact our experienced customer services team. Then simply send the item to the address above and we will aim to get the item back to its former glory as swiftly as possible.

We will do everything we can to fix the issue on-site in Yorkshire, England at our HQ. However, depending on the issue we may need to send your item to our factory in Italy in order to be mended. This will extend the repair time, but our customer service team will inform you every step of the way about expected date of return.

25 Year Warranty +

We craft each of our pieces in the heart of the Italian leather industry. For each of our briefcases, handbags, luggage and accessories to be durable and practical, we use the finest western cowhides. With this, each purchase comes with a 25 year warranty so that repairs due to manufacturing faults can be easily and efficiently executed.

Due to the finest materials and craftsmanship that we employ, our 25 year warranty has always been unequivocal for founder William Scott Forshaw. We hope that you never need to, but if you do, simply contact our customer services team and they will arrange the repair for you.

Embossed Items +

Due to the personalised nature of embossed items, they can not be returned. We are happy, therefore, if you want to return your purchase to us to be embossed once you are pleased with your order.

The Basilio Executive Briefcase
The Fiorella Croco Business Bag