Delivery and Returns


We have established close partnerships with the most reliable couriers in the industry to offer you quick and efficient delivery at a competitive rate. Delivery in Australia will take between  2-10 days depending on the service you choose.

Quick & Efficient delivery to Australia



Boasting extremely competitive rates with our couriers, we can offer you the service you expect. Individual prices are worked out on location, product price and weight. To attain a quote without checking out, simply add your desired product into the shopping basket. Here you can add both location and postcode into the “shipping quote” table to discover the specific price of your delivery. When exporting goods outside the EU, all appropriate tax and VAT will be removed from the price of the product. Please note: we take no responsibility for any import and duties charges within these countries.


We always aim to exceed your expectations when purchasing from us. If upon receipt of your chosen product you change your mind, simply return it to us within thirty days for either an exchange or refund. You will find a return slip in the original package you received; please fill this out and enclose it with your returned item. If you do not include a completed return slip, we may not be in a position to identify you as the sender and this could cause an unnecessary delay to your refund. The address label included should be removed and affixed to the outside of your package. Make sure your item is adequately protected and send it to the following address, using a signed for courier service.


Please note: embossed items cannot be returned.


Maxwell Scott
Unit 9 Hassacarr Close

Chessingham Park



YO19 5SN


Unfortunately, we cannot refund associated shipping and handling costs. Your refund will be processed via your original payment method within 14 days of us receiving the returned item. Please allow an additional 3-5 days for the refund to appear in your credit or debit card account.

Returns from outside the EU

When returning goods from outside the EU, we ask that you clearly indicate on the customs declaration form or commercial invoice that the contents are returned goods and originate from the United Kingdom. This way, you will avoid incurring unnecessary additional import taxes or clearance fees.


If your product needs a little TLC and you would like to inquire about our 25-year warranty, just email or call our experienced customer services team. Then simply send the item to the address above and we will aim to get the item back to its former glory as swiftly as possible.

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