Extended Returns + Free ShippingUntil 15th Jan 2019

Christmas Frequently Asked Questions

what you need to know for christmas
When is the last date for Christmas delivery? +

For deliveries to Australia, in order to ensure that your gift has arrived by the 24/12/18, please order before 2pm on 19/12/18 for Christmas delivery. The same is true for the Americas.

If shipping to the UK, please order by 2pm on the 21/12/18 or 10am on the same day for deliveries to the rest of Europe.

What is our Christmas returns policy? +

From November 1st we will be running an extended returns policy. Any purchase made after this date is eligible for return until 15th January 2019. Ideal for Christmas gift shopping, you can now purchase your gifts safe in the knowledge that there is enough time to return them after Christmas Day.

What is your policy for personalised gifts? +

Our embossing service is available in order to create truly unique pieces which will last a lifetime. We use a process of heat embossing to stamp our vegetable-tanned Italian leather with initials or an important date in turn marrying tradition and individuality.

Due to the personalised nature of embossed items. they are not able to be returned. Therefore, we are happy for you to return your purchase to us for embossing at a later date once you are happy with your delivery if you so wish.

Do you have a gift wrap service? +

For us, it is the finer details which count. Our Gift Wrap team, therefore, is primed and ready to impeccably wrap any of your gifts so that they strike the right note on Christmas morning.  We wrap your presents in a classic style, either in a keepsake presentation box or delicate silver paper, but always with a finishing ribbon.

 

Do we have a gift card service? +

Sometimes a gift card is the loveliest way of gifting your loved one the choice of a present that they will treasure forever. That is why we offer a gift card service. Select the value of the voucher that you wish to present, add it to cart and we will send you a confirmation email. With this, a voucher containing a unique code will then be sent to your allocated delivery address.

If you wish to purchase a value which is not present on the gift card page, please contact us at info@maxwellscottbags.com or call us on 0870 242 4684 and we will process the order directly with you.

Do we have offers over the Christmas period? +

Each day in December you will be able to open a door in our advent calendar. This will provide you with an exclusive offer or the opportunity to win a giveaway – perfect for getting into the festive spirit.

How to contact us...

general frequently asked questions
Can I return unwanted items? +

All of our products can be returned unused within 30 days of receipt.

Is everything in stock? +

Our UK warehouse is always well-stocked and so, in most cases items are in stock. If they are marked as out of stock on our site, this is usually not for long as we receive several large deliveries each week. It is easy to check the stock status once an item has been added to the shopping basket and feel free to contact us if you would like to inquire when a specific product will be back in stock.

 

How can I get in touch with Maxwell Scott? +
Where and when can you deliver my order? +

We are pleased to offer a worldwide delivery service and use some the most highly respected couriers in the industry. Delivery times vary dependant on the service selected. However, we always try to offer an expedited service if required.

How much does delivery cost? +

For delivery, you may choose from the following delivery options for your order:

– Free Next Day When You Spend Over 200 AUD: AUD 0

Please note that these costs may vary due to location, product value and weight. We offer incredibly competitive rates internationally. In order to attain a quote without checking out, simply add your desired product into the shopping basket. Here you can add both location and postcode into the “shipping quote” table to discover the specific price of your delivery.

Do your products have a warranty? +

Due to the high build quality and leather durability; all products come with a 25-year warranty on manufacturing faults. We will undertake any necessary repairs resulting from manufacturing faults on zips, stitching, clasps, linings etc. free of charge (you only pay the cost of postage). Please note, however that we cannot be responsible for tears, abrasions or damage from misuse; nevertheless we can still repair these for a reasonable fee.

My product is damaged, how can you help me? +

Firstly, we are sorry to hear you have had an issue with your product. Simply call our experienced customer service team on 0870 2424684, who will do there utmost to offer you the most appropriate advice and ultimately a solution to your problem. Alternatively, visit our contact us page to raise a query.

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