The team at Maxwell-Scott would like to thank you for your patience during the busy festive period. We appreciate your loyalty and custom and are committed to delivering you only the finest quality this Christmas. If you need any assistance deciding on the perfect style, colour, voucher or gift messaging for your loved one, our lovely customer service team are more than happy to help.

Please allow plenty of time for your gifts to be delivered this year, particularly for international orders. You may also want to consider upgrading to express delivery. We’re working around the clock at our Yorkshire HQ to get your gifts signed, sealed and delivered with care.

Australia Non-Personalised Order

• Priority (Express): 17th December - by 12pm GMT
• Economy: 13th December - by 12pm GMT

Australia Personalised Order

• Priority (Express): 16th December - by 12pm GMT
• Economy: 12th December - by 12pm GMT

New Zealand Non-Personalised Order

• Priority (Express): 17th December - by 12pm GMT

New Zealand Personalised Order

• Priority (Express): 13th December - by 12pm GMT

If you have any concerns about the delivery of your order, please contact customer services via email at [email protected] or telephone at 00 44 870 24 24 684, 9 am - 5 pm Mon-Fri GMT.

For AUS Shipping, you may choose from the following delivery options for your order.

• FedEx Economy: 4-7 Working days
• FedEx - International Priority: up to 3 working days

For NZ Shipping, you may choose from the following delivery option for your order.

• FedEx - International Priority: up to 7 working days

If you have any special delivery requests, please make this clear in the delivery note section during checkout, and our couriers will do their best to carry out your request.

Please note that these timings may vary due to location. To obtain an estimate without checking out, simply add your desired product to the shopping cart, and add select your country from the drop-down menu. Please also note that delivery times are estimated and your order may take longer than this time period to be delivered due to circumstances out of our control. If you have any concerns about the delivery of your order, please contact customer services via email at [email protected] or telephone at 00 44 870 24 24 684, 9 am - 5 pm Mon-Fri GMT.

Personalised items may take 24-48 hours to be prepared prior to dispatch. If next working day delivery is selected, the item will be dispatched on this delivery service, after it has had your personalisation request applied to the product. If you are concerned about the delivery of your personalised item(s), please contact our friendly customer service team who will help with your enquiry.

Once you have received a shipping confirmation email, you can check the progress of your package by visiting the following sites and entering your tracking number:

FedEx: https://www.fedex.com

The 'Grand Total' price displayed includes all sales taxes (GST), duties and importation tax for all Australian and New Zealand deliveries. If you are an Australian or New Zealand-based customer, there are no additional fees to pay, your order will be delivered with duties paid. For deliveries outside of Australia & New Zealand, we will remove all taxes from the basket and we will not be responsible for any import duties and costs.

We have established close partnerships with the most reliable couriers in the industry. For deliveries, we mainly use FedEx to Australia & New Zealand.

You have 60 days from receipt of the goods in which to return your purchased item(s). This excludes personalised items which cannot be returned. If you would like to return an item, it's as easy as completing the returns form included in our “returns form” section below, include it with your package, and return the item to the following address:

Maxwell Scott Returns Department
Unit 9 Hassacarr Close
Chessingham Park
Dunnington
York
YO19 5SN

To aid in the processing of your return, please email your parcel tracking number to [email protected] to let us know your parcel is on its way (this is not essential).

Please note: returns should be adequately packed. We cannot be held responsible for any damage to the item that may occur due to insufficient packaging. We are also not liable for any damage to the item from tears, abrasions or general misuse when in your hands. In these cases, we will not be able to issue a refund. Exchanges are subject to product availability. Please call customer services on 00 44 870 2424684 or email [email protected] to arrange an exchange.

Please note: when returning goods from Australia & New Zealand, we ask that you clearly indicate on the customs declaration form or commercial invoice, that the contents are returned goods and originate from the United Kingdom. This way, you will avoid incurring unnecessary additional import taxes or clearance fees.

If your product needs a little TLC and you would like to enquire about our 25-year warranty, in the first instance please email or call our experienced customer services team. We will aim to get the item back to its former glory as swiftly as possible and will do everything we can to fix the issue on-site in the UK. Depending on the issue, from time to time, we may need to send your item to our expert leather craftsmen in Italy to be restored, but our customer service team will inform you every step of the way about the expected date of return.

Each of our pieces is handcrafted in Italy by skilled artisans using the finest European cowhides. With this, each purchase comes with a 25-year warranty against manufacturing faults so that you have peace of mind every time you purchase. We believe firmly in sourcing the finest materials and craftsmanship, and so our 25-year warranty has always been at the heart of the business. Whilst everyday wear and tear is not covered by the warranty we are happy to quote for any repair or restoration work that may be needed. We can on most occasions restore or resolve any issues for you. We hope that you never need to, but if you do, simply contact our customer services team and we will discuss your requirements with you.

Due to the personalised nature of embossed items, they cannot be returned. If you would like to return your purchase to us to be embossed at a later date once you are pleased with your choice, please contact our Customer Services team for details.

If you would like to arrange a return, you can download a returns form here:

• Australia & New Zealand Returns Form